Privacy Policy

This Privacy Policy explains how Molao Research (Pty) Ltd (“Molao”, “we”, “us”) collects, uses, and protects your personal information when you use the Molao platform.

1. Information we collect

We collect information you provide directly (account registration, matter data, support requests) and information collected automatically (usage logs, session data, IP addresses).

We do not collect payment card details — payment processing is handled by our payment partners.

2. How we use your information

• Providing and improving the Molao platform
• Authentication and account management
• Billing and subscription management
• Security monitoring and fraud prevention
• Customer support
• Complying with legal obligations

3. Matter data

Matter data you enter into Molao (documents, facts, analysis) is treated as confidential. It is never used to train AI models. It is never shared with other users or third parties. Access is restricted to authorised users on your account.

4. Sharing of information

We do not sell your personal information. We may share it with service providers who assist us in operating the platform (e.g., cloud hosting, email delivery) under strict confidentiality obligations.

5. Data retention

We retain your account data for as long as your account is active and for a reasonable period thereafter for legal and audit purposes. You may request deletion of your data at any time by contacting privacy@molao.app.

6. Your rights

Under POPIA and applicable data protection law, you have the right to access, correct, delete, and port your personal information. See our POPIA Compliance page for full details.

7. Contact

For privacy-related enquiries, contact our Information Officer at privacy@molao.app.